TiVo. First, check that your device is running the latest software as this might be causing the issue. Wait 2 mintues for Scan. Re: Wi-Fi pods never arrive. It is a Mesh system. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB 5. Testing out the Virgin Media Gig1 fibre broadband package. Reset Hub password. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. . Hi everyone, I had a mesh WiFi system which unfortunately malfunctioned so stuck with just using the HUB5. WiFi Pods and Boosters. I also ta. Volt. Virgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Find the best deal for you with average speeds of up to 1130Mbps. Hi BenHawkeye . To run the scan, simply connect to your. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. If the scan picks up that you need a pod it will allow you to order some. If you do want to invest in better equipment, you would need to get either a…. Only VM call them ‘pods’ they are really wireless access points or a mesh network. They are free on Volt, 1GB or Oomph bundles. They’re coded to your router when you order them from Virgin. 86% network reliability, so the whole household can scroll, meme and stream. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. They’ll team up with the Virgin Media WiFi. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. The need for smarter home Wi-Fi technology was. However when going back downstairs, even though I’m in range of the hub, my iPhone sta. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Networking and WiFi. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Hope that make sense. 11. 3 weeks ago. Open the app and follow the steps to complete the set up. Options. The SSIDs must be the same and broadcast enabled. Tap Optimise WiFi now if an option. Phone. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. Virgin Media says the service. Then Start the scan again. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. £8p/m extra or included with Gig1 or Volt. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. Hi Andybeech, Thanks for using the Community Forums to get more information on our WIFI Pods, I am sorry if there has been some confusion with them 😥. You can place it in a mains socket anywhere in your proeprty. In a spare bedroom that is being used as an office, according to the Connect app, I am getting a signal strength of. . Virgin Fibre Areas only. The best way to get a pod order is download the Virgin Connect app, from here do a scan. At least 30Mbps download speeds in every room or £100 one-off credit. The engineer that came out was very helpful but I requested a wifi pod to help with signal in spare room. WiFi hotspots. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. No, the WiFi Pods only work when the Virgin Media Hub is in Router Mode, with a single SSID and Channel Optimisation enabled. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 12 January 2021. It then rebroadcasts them - using the same name and password. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. Up to 3 WiFi Pods if needed. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. Tech Room UK 7. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. With the pod (s) you should be aware of the following requirements for the pods to work with the Hubs. Options. 1. on 26-07-2022 12:43. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. I am still getting a white pulsing setup light on them indicating they haven't connected to my Hub 4 - I have tried relocating the pods, switching WiFi off and on in the settings, ensuring Intelligent WiFi is turned on, and making sure both WiFi channels are on the same SSID. Set up a Hub. Calling at 08. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Considering ordering one. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. I do not work for VM. With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Wifi is set up and working but the pods have failed to connect. To get started, all you need to do is plug in your WiFi Pod and pair it with your Hub 3, 4, 5 or 5x. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. They use your home’s electrical wiring to boost the WiFi signal in the room. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. 0 Kudos. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. 3 weeks ago. published 24 July 2023. Don’t worry if you have our new Hub 5x – exciting things are coming soon. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods* Virgin Media set to transform in-home connectivity with Intelligent WiFi Plus. Reset Hub. 4) The network names and passwords both match. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight to the next page. Start the Scan (do this in every room) Scan complete. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. You could put a WiFi Access Point on the end of the network cable. Virgin Media Intelligent WiFi Pod. Can you please ensure the following: Out in the open. 5. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. --------------------. 10 REPLIES. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. The WiFi Max guarantee costs just £8 per month, or is free. If you want to split out your WiFi networks again, that’s really easy too. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 6. <link rel="stylesheet" href="/support/help/check-services/styles. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. £8p/m extra or included with Gig1 or Volt. Our home scan feature will guide you from room to room to carry out WiFi speed tests. To verify click here. on 02-06-2023 09:00. Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; Activation Issues in QuickStart, set up and connections 3 weeks ago; Virgin Media Always Going Down and Lag Spiking (READ) in Networking and WiFi 3 weeks agoAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. TV box - 15 mins. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Virgin Mobile. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. Further exclusions & legal stuff apply. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Get online with Virgin Media – Plug our WiFi Hub in or wait for an engineer to do it for. Current package Volt M350. css"> <iframe aria-hidden="true" title="GTM" src=". any help gratefully received as my broadband upgrade has turned into a major downgrade!I have a camera in the garden which connects via Wi-Fi but the signal is not that good. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. Ordered a wifi pod as I can get them with my gig1 and my wifi was a little crappy in some parts of the house. <link rel="stylesheet" href="/support/help/check-services/styles. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Email. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Enjoy the sounds and visuals of ASMR unboxing of the Virgin Media WiFi Pods. The free update further develops Virgin Media Wi-Fi execution by empowering the switch to advance its association and offer the sign. Terms of guarantee vary by provider. Excludes broadband faults and broadband network outages. We recommend using a Cat6 Ethernet cable for the best experience. Plug the modem back in and wait until the modem has finished powering on. Options. Excludes broadband faults and broadband network outages. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Channel Optimisation must be left on. So, a 50 minute broadband, TV and phone. raindo • 8 mo. I have tried turning the pod off and on and it goes green followed by no light but the app is only showing one pod which is the new one. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Then order the second Pod by calling 0800 064 3850. The Passphrases of the SSIDs must match. - The 5x hub is connected via optical cable, not coaxial. This light will only appear when connecting a second pod. Start the Scan (do this in every room) Scan complete. Terms of guarantee vary by provider. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. My Virgin Media App. The adaptors did not arrive. New Intelligent WiFi Pods combined with enhanced Intelligent WiFi firmware will bring speeds up to three times faster around the home. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. In terms of your questions, the answers are as follows: 3) No, the Pods should activate automatically. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Account - Cable. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. 0c9821507a37ee02. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Search Search. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. I've put the pod in the conservatory just over 3M from the camera. He swapped out my Hub4 for a Hub5 and it's all working. Turn your TV on and get connected. css"> <iframe aria-hidden="true" title="GTM" src=". Hanniballecky. Wi-Fi pods. Phone. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. Excludes broadband faults and broadband network outages. At airports, you'll see 'arq_wifi_x'. . Reply. 1 ACCEPTED SOLUTION. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Plug the other end of the power cable into a wall socket. My understanding is that this can be rectified by a firmware update: my Pod currently has 3. It’s just taken so long to get this resolved. Our old WiFi Boosters can help you tackle WiFi coverage problems. You can use the two ethernet ports to connect other equipment or another VM wifi pod. Phone. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. Exceptional features of WiFi Max . To set them up, you just plug the pod into any regular wall outlet in your home. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. . And for extra reliability, the Virgin Media Connect App is at the tip of your fingertips. Tap Start the scanHow to perform the scan and order the wifi pods when using the Connect app. @Jamierawlings LOL Its and massive VM **bleep** up, the answer is no, was told twice one had been sent out then told they couldn't because old pods were on system, then told they had been removed and one was ordered. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. At least 30Mbps download speeds in every room or £100 one-off credit. View All (20)How long will the QuickStart installation take me? WiFi Hub - 30 mins. Further exclusions & legal stuff apply. Up to 3 WiFi Pods if needed. I’ve been on the phone to virgin about 5 times this week (Not just about this but mobile issues too)!Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 3 Browse Virgin Media Virgin Media CommunityAs I previously said very reluctant to change my network setting to install the pod becouse of the negative post's from other who have had issues after installing the pods. Time to Boost your WiFi. And the pods should be delivered within 72 hours. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Up to 3 WiFi Pods if needed. The Pods should not be put in a blackspot, otherwise they will not work. The slow pulsing typically lasts up to 10 minutes before turning off when ready. The home scan feature will guide you from room to room to. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi 7 hours ago; How can I get a Wifi Pod in Networking and WiFi 8 hours ago; Told to wait 14 days before ordering Pods. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Speed. WiFi pod not connecting in Networking and WiFi 7 hours ago; Connect app and Hub 5 in Networking and WiFi 7 hours ago; WiFi Speed in Networking and WiFi 8 hours ago; Wi-Fi Pods Issue losing patience with Virgin Media. • Start the Scan (do this in every room) • Scan complete. How to set up a Virgin Media Hub. You can get your 1st one by signing up to WiFi max. Hi @clubberlang,. This will include creating a new network name and password for the pod. Hub4 is the issue if anyone is having issues with intelligent wifi pods in future. Try and set it up by doing the following:-. I am in the unfortunate position of having to split the 2. I have ordered some new virgin/plume WiFi 6 pods which are due to arrive this week which will boost that up to around 850mbps from the independent reviews I've seen. Then Start the scan again. Wi-Fi pod flashing blue. Options. . On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. 4ghz & 5ghz SSID are the same. Start the Scan (do this in every. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. You will get the best results if they are hard wired back to the VM hub with Ethernet cable. Virgin Fibre Areas only. So second hand ones don’t work I’m afraid. in QuickStart, set up and connections 5 hours ago; WiFi pods, one flashing blue, one flashing green in Networking and WiFi 5. No, it doesn't need to be cbaled into the hub. - The new routers currently do not have a router mode (at the moment). Has anyone else had problems with the WIFI pods after a Software update done by Virgin media technical, they stopped working, after contacting Virgin media I was told at first it was a known problem and would be fixed within 24 hours or may take 5 days, after 3 weeks and numerous phone calls and lies its still not working. Up to 3 WiFi Pods if needed. However best to try it in the same room as the hub first. Channel Optimisation must be left on. Sorry to see you are having problems ordering the wifi boosters. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. We will run further diagnostic checks and we may send a technician to your home to check that your WiFi Pods are set up to give you the strongest possible WiFi signal. QuickStart, set up and connections. While connect to WiFi, Tap I’m ready. 1 ACCEPTED SOLUTION. See where this Helpful Answer was posted. VTV360: Up to £100 per unit. ” Also, ”A third WiFi pod can only be installed by a technician after reviewing the in-home setup and is included at no extra cost as. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. At the time of writing it costs an additional £8 per month on top of your existing Virgin Media bill. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. Problem sorter. To turn off your guest WiFi network, visit your network settings by entering 192. Available with M50 broadband or faster. Options. Further exclusions & legal stuff apply. Hi @johng_04 . Scan complete, Tap continue. After it has done this, it suggests that you 'rescan' the room. 9 To make it easier to connectClient62. Simply a matter of coverage, and needs the mesh type solution to map around the house. £8p/m extra or included with Gig1 or Volt. QuickStart, set up and connections. Then Start the scan again. Fix your broadband. While connect to WiFi, Tap I’m ready. The SSID must be password protected. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)Options. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. Wait 2 mintues for Scan. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. 2) I am in router mode. Solved: Hi folks looking for a little help from someone in the know. However best to try it in the same. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. How many WiFi Pods do I need? If you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. You can use the. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Networking and WiFi. As for your Connect App, the first thing to be aware of is you need to be connected to your Home WIFI in order for the app to connect to the Hub. I’m new to Wi-Fi pods. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. The SSID must be password protected. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking. Hey, is there any one here that can help me with these WiFi pods, currently have 2 pods and the router to cover 3 story 4 bed building! Always had a problem getting signal on the top floor, 2 rear bedrooms on the middle floor and my WiFi cameras on the rear exterior wall, all used to connect to our BT hub fine, unless weather was bad and. CantTesteThis 2 yr. . Virgin Fibre Areas only. When settled, move to desired location. Posting on behalf of my farther who is desperately trying to order 3 wifi booster pods of which he is entitled to with his new upgraded virgin package. Virgin media pod is an intelligent #wifi extender. However it’s still starts with green light then goes to to constant blue light flashing. I've moved the pod into several different locations but just blinks for hours and doesn't connect. Wait 2 mintues for Scan. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. This can mean that a WiFi Pod (black) has a little. . Virgin Media O2 has increased its wireless coverage guarantee to 30Mbps. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Connect your devices to the new wireless. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. 3. Sometimes you do need a second pod and the rare time, a 3rd. Virgin sent me the hub 4 a few days ago as part of my volt benefits. The home scan feature will guide you from room. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Plume supports Ethernet backhaul. The two WiFi pods are not working because they are paired to the previous Hub 3. The WiFi Pods can be simply. Virgin Fibre Areas only. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. Available with M50 broadband or faster. TV. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to create a seamless mesh network. The SSID must be password protected. My advice for anyone with the pod problem would be to arrange a technician to call. . They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Community; Volt. John. How to get your Virgin Media Wi-Fi booster for free. tIt’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi. Further exclusions & legal stuff apply. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Up to 3 WiFi Pods. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. 4) All Pods will work in exactly the. on 04-04-2023 10:37. The pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a month. Enduser. It then rebroadcasts them - using the same name and password. Hmm. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. A new wifi extender Pod has arrived today as virgin advised my last was faulty, but even this one won’t connect and just flashes white led. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. About our help and support page. 168. You can also add WiFi Max to our. With the introduction of its WiFi Max guarantee, Virgin Media ensures you have a reliable WiFi connection even in the hardest to reach areas of the home. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Hub 5 with 2 pods, one cabled the other Wi-Fi connected. So 1 out of 10 for customer service. ago. Forum; Apps. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Some customers will get this “ at no extra cost “. Next to the TV not behind it. 1. Scan complete, Tap continue. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Engineer from VM came over today. Or you may be quicker than average! You won’t be involved the whole time. Apparently they are ‘keeping an eye’ on my line.